Returns & Exchange Policy

WHAT can be returned?
All items may be returned or exchanged, except for items on sale

WHEN do items need to be returned by?
Returns must be received by us within 14 days of receiving your order for a full refund or exchange

WHERE do items need to be returned to?
Simply post your order or items along with your order/returns/exchange form to the following address:

PO BOX 5115, GREENWICH NSW 2065 AUSTRALIA

HOW do customers return items?
Please send an email to info@littlekidscove.com.au with a copy of the order and an explanation of reason for returning item

SHIPPING for returns?
Please note that you return postage will not be reimbursed

Exchanges
For change of mind or sizing, postage will be charged at the rate of $9.95, within Australia, at the expense of the customer as well as the cost of freight to return the goods. 


Refunds
Once you have contacted us to discuss your return, please send the item back to the above address. Your refund will be processed once we have received your returned item in it's original condition with packaging and tags still attached. Freight to return the goods is at the expense of the customer. 
Unfortunately, we do not offer refunds for SALE items


CREDIT for returns?
We may offer a credit note for items returned

Instore return option?
Unavailable

Packing materials?

All items must be in their original condition, with packaging and tags attached or no refund or exchange will be given

Damaged or Faulty goods?

Any item, subject to proof of purchase and examination may be provided with a credit note, refund or exchange on any item directly purchased from us, with a genuine manufacturing fault, being unfit for the products intended purpose. 

If you believe you have received a faulty item please contact us immediately or email info@littlekidscove.com.au. Please arrange for the item to be returned to us for an assessement.

Goods received in error?

If you believe you have received an item that differs to what you have ordered, please contact use immediately or email info@littlekidscove.com.au. We will arrange for this item to be returned to us and the correct item/s to be sent.